ABOUT US

UK-SUPPORT THAT'S PROUD TO HELP

BoostPay's UK-based support team provides dedicated assistance to workers, clients, and agencies nationwide

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Our comprehensive support approach recognises that effective payroll service requires more than accurate processing; it demands accessible, knowledgeable assistance that addresses the specific needs of each stakeholder.


Partnering with Leading Partners

To support our high service levels with partner with leading service providers to ensure the fastest payments, highest levels of compliance and smoothest onboarding processes. Together with our ISO27001 and SafeRec accreditations, we're focused on delivering outstanding service, every time.


Support for Workers

Workers have direct access to our Customer Services team through phone, text, and email, allowing them to reach us through their preferred communication method. Our team assists workers with queries about payslips, deductions, tax codes, holiday calculations, statutory payments, pension contributions, and expense claims.

Workers receive clear explanations in plain language, helping them understand their pay and any deductions. When issues arise - whether payment queries, missing deductions, or documentation needs - our team resolves them efficiently, ensuring workers feel valued and supported throughout their assignments.


Support for Agencies

Recruitment agencies work with a dedicated Account Manager who develops thorough understanding of their business, workforce structure, and specific requirements. This consistent point of contact provides personalised support tailored to each agency's situation, handling queries about payroll processing, compliance requirements, worker status, regulatory changes, and payment schedules.

Our Account Manager proactively communicates relevant updates and potential issues rather than waiting for agencies to discover them independently. Beyond dedicated account management, our broader support team assists with operational queries, onboarding processes, and technical matters, removing the administrative burden from agency staff.

Proactive Problem-Solving

We’ll take the time to listen, understand and help.

Our support approach extends beyond reactive query handling. We proactively identify patterns in queries, potential compliance issues, or processing concerns, then implement solutions that prevent problems from recurring. This might involve process improvements, clearer communication, additional documentation, or system enhancements. We also provide regular updates about regulatory changes, upcoming deadlines, and relevant developments that affect payroll operations. This proactive, comprehensive support ensures all parties—workers, agencies, and clients—receive the assistance they need to operate confidently and efficiently.

Proactive Problem-Solving

We’ll take the time to listen, understand and help.

Our support approach extends beyond reactive query handling. We proactively identify patterns in queries, potential compliance issues, or processing concerns, then implement solutions that prevent problems from recurring. This might involve process improvements, clearer communication, additional documentation, or system enhancements. We also provide regular updates about regulatory changes, upcoming deadlines, and relevant developments that affect payroll operations. This proactive, comprehensive support ensures all parties—workers, agencies, and clients—receive the assistance they need to operate confidently and efficiently.

Support for Contractors

Clients receive responsive assistance with their payroll-related needs, including queries about worker payments, compliance documentation, invoice clarification, and regulatory requirements. Our team ensures clients have the information and documentation they need for their records and audit purposes, providing timely responses that support their business operations.

FREQUENTLY ASKED QUESTIONS

FAQs

Can I really use my business credit card?

Yes. BoostPay Flex accepts Corpay, American Express and all major business cards as a funding method for a wide range of business payments, including contractor and worker payroll, supplier invoices, and payments to HMRC. This isn't something most payment providers offer. BoostPay has built Flex to make it possible.

Will I earn Membership Rewards points on Flex payments? 

That depends on your business credit card and its rewards structure. In most cases, Flex payments are processed as standard business expenditure, which means they're treated the same as any other card transaction for rewards purposes. We'd recommend confirming with your business credit directly, as card terms vary.

What business credit cards does Flex accept?

Flex works with all major business credit cards including Corpay and American Express. If you're unsure whether your specific card is compatible, the BoostPay team can confirm before you set anything up.

Can I really use my business credit card?

Yes. BoostPay Flex accepts Corpay, American Express and all major business cards as a funding method for a wide range of business payments, including contractor and worker payroll, supplier invoices, and payments to HMRC. This isn't something most payment providers offer. BoostPay has built Flex to make it possible.

Will I earn Membership Rewards points on Flex payments? 

That depends on your business credit card and its rewards structure. In most cases, Flex payments are processed as standard business expenditure, which means they're treated the same as any other card transaction for rewards purposes. We'd recommend confirming with your business credit directly, as card terms vary.

What kinds of payments can I make?

Flex works with all major business credit cards including Corpay and American Express. If you're unsure whether your specific card is compatible, the BoostPay team can confirm before you set anything up.

Why use my business credit card instead of bank transfers?

Bank transfers draw immediately on your cash. Paying through your business credit card means the cash stays in your account until your card statement is due, giving you additional time to manage your working capital without delaying payments to workers, suppliers, or HMRC. For businesses juggling multiple payment obligations at once, that difference in timing can be significant.

Can I use Flex for my HMRC payments?

Yes. Flex can be used to fund business payments to HMRC, which makes it a useful tool around tax deadlines when cash flow is under particular pressure. Speak to the BoostPay team about how this works in practice for your specific payment obligations.

Does BoostPay charge extra for payments made by business credit card?

Speak to the BoostPay team about the current fee structure for Flex. Pricing is discussed as part of the onboarding conversation so you have a clear picture before committing.

Why use my business credit card instead of bank transfers?

Bank transfers draw immediately on your cash. Paying through your business credit card means the cash stays in your account until your card statement is due, giving you additional time to manage your working capital without delaying payments to workers, suppliers, or HMRC. For businesses juggling multiple payment obligations at once, that difference in timing can be significant.

Can I use Flex for my HMRC payments?

Yes. Flex can be used to fund business payments to HMRC, which makes it a useful tool around tax deadlines when cash flow is under particular pressure. Speak to the BoostPay team about how this works in practice for your specific payment obligations.

What kinds of payments can I make?

Speak to the BoostPay team about the current fee structure for Flex. Pricing is discussed as part of the onboarding conversation so you have a clear picture before committing.

Is Pay by business credit card available to all BoostPay clients?

With Flex you can make business payments using your credit card including payroll, supplier invoices and contractor payments. You do not need to use our payroll services to use Flex.

Do I need a business credit card?

Yes. You will need to have a business credit card to use Flex. If you don't have one, the BoostPay team can introduce you to the major card providers including Corpay and American Express.

How long does payment take?

American Express card payments need to be made 4 days prior to the date when you need payments to be made. Most of other cards including Corpay, need 2 days for payments to clear before we make payments on your behalf.

Is Pay by business credit card available to all BoostPay clients?

With Flex you can make business payments using your credit card including payroll, supplier invoices and contractor payments. You do not need to use our payroll services to use Flex.

Do I need a business credit card?

Yes. You will need to have a business credit card to use Flex. If you don't have one, the BoostPay team can introduce you to the major card providers including Corpay and American Express.

What kinds of payments can I make?

American Express card payments need to be made 4 days prior to the date when you need payments to be made. Most of other cards including Corpay, need 2 days for payments to clear before we make payments on your behalf.

What happens when I register?

Before any client is set up on Flex, we carry out our own know your customer (KYC) checks. This includes verifying the identity of the business and its directors, confirming registered company details against Companies House records, and checking ownership structure where relevant. These checks sit alongside, and are separate from, the KYC checks already carried out by the card provider and our banking partners when a card or account is issued.

Do you have a compliance process to check payments?

We run anti-money laundering checks on every client as part of onboarding and on an ongoing basis. This includes screening against sanctions and politically exposed persons lists, monitoring transaction patterns for anything unusual, and reviewing accounts periodically rather than only at the point of setup. These checks are additional to the AML controls already applied by your card provider and our bank.

What is your compliance process?

Compliance runs through everything we do at BoostPay, not just at onboarding. Our compliance process including KYC and AML is layered on top of the checks already carried out by the card provider and our bank.

What happens when I register?

Before any client is set up on Flex, we carry out our own know your customer (KYC) checks. This includes verifying the identity of the business and its directors, confirming registered company details against Companies House records, and checking ownership structure where relevant. These checks sit alongside, and are separate from, the KYC checks already carried out by the card provider and our banking partners when a card or account is issued.

Do you have a compliance process to check payments?

We run anti-money laundering checks on every client as part of onboarding and on an ongoing basis. This includes screening against sanctions and politically exposed persons lists, monitoring transaction patterns for anything unusual, and reviewing accounts periodically rather than only at the point of setup. These checks are additional to the AML controls already applied by your card provider and our bank.

What kinds of payments can I make?

Compliance runs through everything we do at BoostPay, not just at onboarding. Our compliance process including KYC and AML is layered on top of the checks already carried out by the card provider and our bank.

A construction site in progress with scaffolding and building materials visible in front of a multi-story building under construction.

DISCUSS YOUR PAYROLL

Speak with our team to explore your payroll needs and how we can help deliver it — efficiently, with full compliance, and at scale.

Contact Us

Eileen Breeze

Managing Director

LinkedIn

|

Email

|

Phone

A construction site in progress with scaffolding and building materials visible in front of a multi-story building under construction.

DISCUSS YOUR PAYROLL

Speak with our team to explore your payroll needs and how we can help deliver it — efficiently, with full compliance, and at scale.

Contact Us

Eileen Breeze

Managing Director

LinkedIn

|

Email

|

Phone